FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How do I place an order?
A: Simply browse our collections, select the charms or accessories you love, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your purchase.
Q: What are your shipping options?
A: We offer standard and express shipping options. Orders over $50 qualify for free standard shipping. Delivery times may vary depending on your location.
Q: How long does it take to process my order?
A: Orders are typically processed within 1-3 business days. Personalized items may take an additional 2-5 business days to complete.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping rates and delivery times for international orders will be calculated at checkout.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, you can return it within 30 days of receipt for a refund or exchange.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at support@tcharmsss.com with your order number and reason for return. We’ll guide you through the process.
Q: Can I cancel or change my order after placing it?
A: Orders can be canceled or changed within 24 hours of placement. Contact us immediately at support@tcharmsss.com to make adjustments.
Products
Q: Are your charms customizable?
A: Yes! Many of our charms and bracelets can be personalized with names, initials, or special dates. Customization options are available on product pages.
Q: What materials are used in your jewelry?
A: We use high-quality materials such as sterling silver, stainless steel, and gold plating. Details about specific materials are listed on each product page.
Q: How do I care for my TCharmsss jewelry?
A: To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store in a cool, dry place when not in use.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption to ensure your payment and personal information are fully protected.
Contact Us
Q: How do I contact customer service?
A: You can reach us by email at support@tcharmsss.com or via our contact form on the website. Our team is available Monday to Friday, 9 AM – 6 PM (EST).
If you have any other questions not listed here, feel free to get in touch. We're here to help!